Doctolib details how telemedicine appointments work


French startup Doctolib announced back in September that it would open up telemedicine appointments on its platform in 2019. The company is taking advantage of recent legal changes that finally make telemedicine legal in France.

Doctolib is a marketplace matching patients with health practitioners — 70,000 practitioners and 1,400 medical institutions use it in France and Germany. Each health professional pays €109 per month to access the service ($124).

By replacing your calendar with Doctolib, you save a ton of time. You no longer have to pick up the phone constantly and say when you’re available and not available. Everything stays in sync between the public website and your calendar.

And now, all practitioners can go beyond face-to-face appointments. If they start accepting telemedicine appointments, patients will be able to book a remote appointment. The company has been testing the new service with 500 practitioners.

After configuring the service, patients can start a video chat when it’s time to talk with their doctor. Once the call is done, patients pay on Doctolib’s website. They can then access prescriptions in their user accounts.

Doctolib won’t take a cut on each transaction. The startup is selling this services as an add-on instead. Practitioners can choose to pay €79 per month ($90) on top of their standard Doctolib plan to start accepting remote appointments.

This is a great way to boost the company’s bottom line and also a seamless experience for everyone involved. Practitioners can accept video calls from Doctolib’s interface and patients don’t have to use another service.

Those appointments comply with France’s national healthcare system. Patients get reimbursed just like a normal appointment. But there are some legal restrictions.

In particular, you can’t book a remote appointment and get reimbursed if the doctor doesn’t know you already. So Doctolib only lets you book remote appointments with practitioners you’ve physically seen over the last 12 months. But that feature could still be particularly useful to renew your prescription and other minor medical stuff.



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